Our returns policy entitles you to a refund for item(s) bought online with a proof of purchase, within 14 days of receipt, including sale items. For a refund items must be unused, returned in the original packaging and in a re-saleable condition.
UK RETURNS PROCESS
Returning items is on customer’s cost. All purchases must be returned in their original condition & packaging.
Please get in touch with us here and we will generate returns note for you.
To return your order via Royal Mail or Hermes:
- Attach the label with returns address to your parcel, making sure you've removed the original address label. Please insert the generated returns note into the parcel.
- Package your parcel securely and ideally the goods should be returned in their original packaging.
- Take the parcel to the Carrier. You will be issued with a receipt, which should be retained until the refund is processed.
Returns usually take up to 7 working days from our receipt to be processed but sometimes it may take up to 14 days. We will confirm this with an email to let you know your return has been processed. If you have received an email confirming your refund but can’t see the money in your account, please contact your bank/card issuer. We are not liable and cannot take responsibility for any bank charges that you may incur during the refund process.
Regrettably, we are unable to facilitate an exchange by post. Therefore, if you would like to exchange a product, you could place a subsequent order for the new product and return the original product as per our returns procedure outlined above.
CANCELLING AN ORDER
If you would like to cancel your order before we have dispatched it please get in touch with us here.
If your order has already been dispatched, then unfortunately it is not possible to cancel it at this stage. Instead once your order has arrived simply follow the returns instructions enclosed and when we have received your goods you will be issued with a refund (less P&P costs).
DELIVERYUK Standard (£.3.99)
Delivery takes 3-5 working days (Monday to Friday). If your parcel is being delivered to a remote area such as the Highlands, Islands of Scotland or Isle of Man it may take up to 7 working days.
United Kingdom (UK) only, except Channel Islands, PO Boxes or BFPO locations.